FAQs

Products and Care

What is the fit of your beanies and how will I know it will fit me?

All of the beanies I make are one size and made to fit adults and teens with a 19”-23” head. I do my best to show the fit in all product photos. Keep in mind that the wool will relax and stretch once you wear the hat.

What are the beanies made of?

All of my beanies are made from 100% ethically and sustainably sourced Merino or Peruvian Highland wool. However, each beanie lists what material it contains on its product page. 

The Faux fur poms are made from polyester fabric and filled with polyfill.

All tags are made from a cork fabric.

How do I clean my beanie?

Unless otherwise noted, your hat should only be spot-cleaned with cold water and wool shampoo. There are several nice ones out there, such as Eucalan or Soak. Lay flat and air dry.

Faux fur pom: If your pom has lost its luster, bring it back to life by shaking it vigorously or quickly blowdrying it with cool air. Remove before spot-cleaning your hat.

How do you make the beanies?

Every single beanie is handmade by me. I always have my knitting with me, so you can find me making them in the car or on vacation, but I mostly make them at home while drinking coffee and watching TV.

Shipping 

When will I get my order?

Ready-to-ship items should be sent out within 3-5 business days of receiving the order. Once your order ships, you will get a shipping notification and tracking info. 

All orders are shipped via USPS Priority mail and should arrive within 3-5 business days after they leave my home. Shipping is calculated by weight.

Please ensure the address that is entered at the time your order is placed is the address where you would like to receive your items.

Cityscape Knits cannot be held responsible for lost, damaged, or stolen packages. Any packages marked as delivered by the USPS but are not received are the responsibility of you and your local Post Office. Please contact them for these rare instances or situations.

Do you ship internationally?

At this time, I only ship within the United States.

I’m local to the Aurora/Denver Metro area. Can I pick up my order?

Yes, you can! Local pick up is available if you live in the area. Please choose the “Pick up” option under Delivery on the checkout page. I will email you once your order is ready to arrange pick up.